Technical Support Engineer

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ConsenSys is a venture production studio and the leading technology firm in blockchain globally . We deliver products, solutions and platforms built using blockchain technology to transform how business is done in complex network of buyers, suppliers and consumers.

Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security, and infrastructure, and more. To accomplish this we've built out a flat organizational structure which we call the ConsenSys Mesh: a network of individuals & teams working autonomously and towards the same goal. Our mission is to use these decentralized solutions to fundamentally reshape the economic, social, and political operating systems of the planet. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us.

About INFURA at ConsenSys:

The INFURA spoke is building and developing an infrastructure platform for the rapidly growing decentralized web.

About the role:

We are seeking a Technical Support Engineer to join our growing team.

Responsibilities:
  • Respond to a high volume of technical tickets generated by our customers
  • Troubleshoot developer reported issues using Infura APIs and services on Linux, Mac OS, and Windows systems.
  • Closely follow advancements in the Ethereum ecosystem and be able to apply that knowledge to help developers.
  • Work efficiently remotely in an Agile environment
  • Identify and communicate process improvement suggestions
  • Incident management and escalations
  • Collaborate with other teams to improve the developer's experience using Infura
  • Working in an on-call environment
  • Documentation of best practices for using the Infura APIs and SDKs

Requirements:
  • Excellent verbal and written communication skills
  • Bash, Javascript, Python, or other scripting experience
  • Understandings and familiarity with web technologies (DNS, HTTP, TLS, Web services)
  • Passionate about technology and customer support
  • Strong analytical skills and pattern recognition
  • Prior experience in similar environments


Here are some of the perks of being part of a unique organization like ConsenSys:
  • The forefront of a revolution. At ConsenSys we fundamentally believe that a next generation of technologies presents the opportunity to create a more just and equitable society.
  • A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
  • Continuous learning. You’ll be constantly exposed to new languages, frameworks and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
  • Deep technical challenges. This entire ecosystem is about 10 years old. Ethereum itself is still a toddler. There is much work to be done before these platforms can scale to the order of millions or billions of users. ConsenSys is building the technology platforms that can get us to those next thresholds of scale.

Click here for the latest updates from ConsenSys.

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