Blockchain Support Intern

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For Bachelor Graduating Students: Computer Science, System Design, Software and Electrical engineers.

About ConsenSys:

ConsenSys is a venture production studio and  the leading technology firm in blockchain globally.  We deliver products, solutions and platforms using blockchain technology to transform and decentralize industries.

Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security, infrastructure, and more. To accomplish this we've built a flat organizational structure which we call the ConsenSys Mesh: a network of individuals & teams working autonomously towards the same goal.

If you thrive in a fast-paced environment, are self-directed, determined and resilient, ConsenSys is the place for you.

About Support at ConsenSys:

The Customer Success and Support team provides dedicated, tailor made support solutions to emerging ConsenSys ventures. A newly formed function within ConsenSys, Support Engineers will have ample latitude in shaping and executing a shared customer success vision.

About the role:

The support intern will field support tickets via support tool.  Tickets will range in complexity from” how to” questions through involved debugging and forensic efforts when tracking down operational anomalies. The intern will be responsible for diagnosis and analysis of customer issues and will be expected to bring first level of detailed diagnosis to the support manager.

Responsibilities:
  • Provide technical support for Ethereum and ConsenSys applications.
  • Manage and communicate technical product features to end-users.
  • Deliver technical and account management issues resolution according to established processes.
  • Provide tactful, polite responses to customer inquiries
  • Investigate issues quickly and accurately producing best suitable solution
  • Document issues, creating an ongoing contribution to knowledge base
  • Work with product teams to improve solutions
  • Monitor and keep a pulse on the various Ethereum social media outlets, remain attuned to customer opinions and needs, and vocalize findings to product team

Requirements:
  • Computer science degree or equivalent working experience
  • Senior engineer, +3 years of experience
  • Proficiency in:
    • Linux server administration
    • Containers (Docker, rkt) , Container Orchestration (Kubernetes, Docker-compose, Swarm, DC/OS)
    • Configuration Management (Ansible, Chef, Puppet)
    • Infrastructure as code (Terraform)
    • DevOps on Microsoft Azure (DSC, ARM, AZ CLI & PowerShell)
    • CI/CD (Jenkins, Gitlab, )
  • A familiarity with a wide variety of software development methodologies, tools, languages, and a pproaches.
  • Blockchain / Ethereum experience (bonus +++)
  • Ability to rapidly learn and adapt to new technical products
  • Ability to communicate and simplify complex technical solutions
  • Organized documentation skills
  • A valued team player, able to work across teams  

Here are some of the perks of being part of a unique organization like ConsenSys:
  • The forefront of a revolution.  At ConsenSys we fundamentally believe that a next generation of technologies presents the opportunity to create a more just and equitable society.
  • A dynamic startup environment.  ConsenSys is a thought leader in the blockchain space absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
  • Continuous learning.  You’ll be constantly exposed to new languages, frameworks and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
  • Deep technical challenges.  This entire ecosystem is about 10 years old. Ethereum itself is still a toddler. There is much work to be done before these platforms can scale to the order of millions or billions of users. ConsenSys is building the technology platforms that can get us to those next thresholds of scale.

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