IT Support Team Lead

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About ConsenSys:
ConsenSys is a venture production studio focused on building and scaling tools and enterprise software products powered by Ethereum. Our mission is to use these solutions to power the emerging economic, social, and political operating systems of the planet. Our teams are busy at work building the future of identity, financial markets, commerce, security and infrastructure, and more. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love to hear from you.

About the role:
As our IT Support Team Lead, you will assist with the day to day operations regarding technical support for ConsenSys staff both in-house and remote.

Responsibilities include:
As our IT Support Team Lead, your main duties will involve maintaining computer systems including:
  • Help Desk Ticketing System management
  • hardware and software
  • support for WiFi access
  • printing support
  • conference room technology support
  • setting up accounts for new joiners using onboarding automation
  • general desk side technical assistance as needed

As the main IT point of contact for our London office, you will also be involved in assisting with any and all IT projects as we scale the various teams, including:
  • Cabling/routing
  • Installation/relocation of network and A/V equipment
  • Other ad hoc IT related tasks as required

There is an opportunity for you to grow and expand your responsibilities and continue your learning as we scale the London and European offices.

About you:
  • You have a background in system administration for onboarding and account management.
  • You are proficient in Mac and PC, wireless network technologies, G Suite/Google and Office 365 support, and using command line interface.
  • You enjoy delivering against SLAs, and providing a great service.
  • You have used a ticketing system
  • You have a Bachelor's degree in Computer Science or a related field, or equivalent experience.
  • You have a thirst for knowledge and great research skills.

Bonus points for:
  • High level of enthusiasm and interest in blockchain technology.
  • Previous internships, co-op's and/or work experience in blockchain.
  • Ticketing System management

 

Here are some of the perks of being part of a unique organisation like ConsenSys:
  • The forefront of a revolution. At ConsenSys we fundamentally believe that a next generation of technologies presents the opportunity to create a more just and equitable society.
  • A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
  • Continuous learning. You’ll be constantly exposed to new languages, frameworks and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
  • Deep technical challenges. This entire ecosystem is about 10 years old. Ethereum itself is still a toddler. There is much work to be done before these platforms can scale to the order of millions or billions of users. ConsenSys is building the technology platforms that can get us to those next thresholds of scale.

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