Business Operations Lead

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ConsenSys is a venture production studio and the leading technology firm in blockchain globally . We deliver products, solutions and platforms built using blockchain technology to transform how business is done in complex network of buyers, suppliers and consumers.

Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security and infrastructure, and more. To accomplish this we’ve built out a flat organizational structure which we call the ConsenSys Mesh; a network of individuals & teams working autonomously and towards the same goal. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us

 

About Customer Success at ConsenSys:

The Customer Success team provides dedicated, tailor made support solutions to emerging ConsenSys ventures. Being a newly formed function within ConsenSys, the Business Operations Lead will have ample latitude shaping and executing a shared customer success vision.

 

About the role

The Business Operations Lead is a critical and high-profile position within ConsenSys responsible for ensuring customer success for the 40+ startups at ConsenSys, each with their own varying degree of complexity and technical proficiency.

 

Requirements:
  • Demonstrated ability evaluating business support processes, identifying areas for improvement, developing future state specifications, and working with various stakeholders (Finance, Legal) to execute.
  • Provide guidance to Customer Success teams and engage in consensus-building efforts across the Customer Success circle and greater ConsenSys teams.
  • Proven ability to manage multiple priorities and workflow drive tasks to completion.
  • Ability to juggle competing priorities.
  • Track, analyze, and compile regular reporting on internal support metrics for product and stakeholder communication in order to improve revenue and profitability.
  • Contribute to cultivation and maintenance of technical documentation.
  • Structure and manage quarterly and yearly planning for the Customer Success team.
  • Field incoming support requests and provide technical support to customers, offering training when necessary.

Nice to have:
  • Comfortable managing uncertainty and ambiguity.
  • Demonstrated ability to think on feet and resolve issues in a fast paced, emerging ecosystem.
  • Technical aptitude and ability to learn new software programs.
  • Familiarity and interest in non-hierarchical decision-making and decentralized systems.

 

Here are some of the perks of being part of a unique organization like ConsenSys:
  • The forefront of a revolution. At ConsenSys we fundamentally believe that a next generation of technologies presents the opportunity to create a more just and equitable society.
  • A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
  • Continuous learning. You’ll be constantly exposed to new languages, frameworks and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
  • Deep technical challenges. This entire ecosystem is about 10 years old. Ethereum itself is still a toddler. There is much work to be done before these platforms can scale to the order of millions or billions of users. ConsenSys is building the technology platforms that can get us to those next thresholds of scale.

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