Customer Support Rep

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ConsenSys is a venture production studio and the leading technology firm in blockchain globally. We deliver products, solutions and platforms built using blockchain technology to transform how business is done in complex network of buyers, suppliers and consumers.

Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security, and infrastructure, and more. To accomplish this we've built out a flat organizational structure which we call the ConsenSys Mesh: a network of individuals & teams working autonomously and towards the same goal.  Our mission is to use these decentralized solutions to fundamentally reshape the economic, social, and political operating systems of the planet. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient are a requirement, we would love for you to join us.

 

About Token Foundry at ConsenSys:

Token Foundry is an arm of ConsenSys Capital that helps promising blockchain projects launch successful token sales.   We have a strong understanding of the Ethereum ecosystem and work closely with companies and initiatives that can benefit from a decentralized protocol. We have successfully launched several token sales and have several more in our pipeline.

About the role:

As we continue to grow and build out our platform, we are seeking a Customer Support Rep to help with community and client support. This role will ensure that customers receive the care and attention needed and that all questions are promptly answered or properly directed to the necessary parties.

Responsibilities
  • Understand our mission and vision and being able to effectively communicate this to customers
  • Engage and understand customers concerns and proactively mitigate issues
  • Retain customer feedback and relay it  to necessary departments
  • Guide customers through our platform and help with any issues they have along the way
  • Maintain active engagement on all social media channels including Telegram and Facebook and encourage engagement throughout platforms
  • Answer customers questions and/or direct questions to the relevant departments
  • Ensure  customer satisfaction and ease in understanding and navigating our site

Requirements
  • 1-3 years experience in online customer service interactions, preference to those with experience in fintech startups
  • Exceptional communication skills and ability to organize and prioritize customer feedback
  • Genuine interest in blockchain and the work we are doing in the decentralized space
  • Proven ability to prioritize and multitask among various channels

Here are some of the perks of being part of a unique organization like ConsenSys:
  • The forefront of a revolution. At ConsenSys we fundamentally believe that a next generation of technologies presents the opportunity to create a more just and equitable society.
  • A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
  • Continuous learning. You’ll be constantly exposed to new languages, frameworks and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
  • Deep technical challenges. This entire ecosystem is about 10 years old. Ethereum itself is still a toddler. There is much work to be done before these platforms can scale to the order of millions or billions of users. ConsenSys is building the technology platforms that can get us to those next thresholds of scale.

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