Support Technical Lead

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ConsenSys is a venture production studio and the leading technology firm in blockchain globally . We deliver products, solutions, and platforms built using blockchain technology to transform how business is done in a complex network of buyers, suppliers, and consumers.

Our teams are busy at work building the future of identity, financial markets, commerce, the music industry, security and infrastructure, and more. To accomplish this we’ve built out a flat organizational structure which we call the ConsenSys Mesh; a network of individuals & teams working autonomously and towards the same goal. If you are someone that thrives in a fast-paced environment where being self-directed, determined, and resilient is a requirement, we would love for you to join us

About Customer Success at ConsenSys:

The Customer Success team provides dedicated, tailor-made support solutions to emerging ConsenSys ventures. Being a newly formed function within ConsenSys, Support Technical Lead will have ample latitude in shaping and executing a shared customer success vision.

About the role:

We are seeking a Technical Lead with strong hands-on skills, capable of independently identifying team needs. The candidate will work closely with Customer Success Leaders, Engineering team and regional Business Leads to ensure the team in the Philippines is staffed, has the knowledge and capabilities to deliver best in class support to our customers.

Responsibilities will include:
  • Assist with hiring, building, and mentoring a team of technical support engineers
  • Act as first escalation point for customer complaints
  • Hands-on technical support activities
  • Assist the business team in acquiring new customers for the Customer Success team in support subject matter expert capacity
  • As part of a global support team, working on establishing operational protocols and standards

Requirements:
  • 5+ years experience in technical customer support roles
  • Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL Server, MySQL
  • Solid understanding of Docker, Kubernetes, and container-orchestration
  • Solid understanding of Distributed System and Microservice architecture
  • Experience with or knowledge of Linux operating systems
  • Technical aptitude, ability, and passion for learning new software and methodologies
  • Demonstrated ability to think on feet and resolve issues in a fast-paced environment
  • Experience leading support projects and activities with customers
  • Excellent verbal and written English skills

Nice to have:
  • Technological degree in Computer science or equivalent
  • Experience with cloud computing, especially AWS
  • Understanding of Ethereum, Ethereum development, and the blockchain ecosystem
  • Familiarity and interest in non-hierarchical decision-making and decentralized systems

Perks of being part of a unique organization like ConsenSys:
  • The forefront of a revolution. At ConsenSys we fundamentally believe that the next generation of technologies presents the opportunity to create a more just and equitable society.
  • A dynamic startup environment. ConsenSys is a thought leader in the blockchain space and we are absorbing a significant portion of the mindshare. This is both exciting and challenging, as we learn to scale our organization while adhering to the principles of decentralization.
  • Continuous learning. You’ll be constantly exposed to new languages, frameworks, and ideas from your peers and as you work on different projects -- challenging you to stay at the top of your game.
  • Deep technical challenges. This entire ecosystem is about 10 years old. Ethereum itself is still a toddler. There is much work to be done before these platforms can scale to the order of millions or billions of users. ConsenSys is building the technology platforms that can get us to those next thresholds of scale.

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